Effaclar Gel Moussant Purifiant 50ml La Roche posay KB

Shipping and delivery

We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:

Location	*Estimated Shipping Time
United States	10-30 Business days
Canada, Europe	10-30 Business days
Australia, New Zealand	10-30 Business days
Central & South America	15-30 Business days
Asia	10-20 Business days
Africa	15-45 Business days

*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says "no information available at the moment".

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

Refunds & returns policy

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

• You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
• You receive the wrong item
• You do not want the product you have received (but you must return the item at your expense and the item must be unused)

We do not issue the refund if:

• Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
• Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
• Other exceptional circumstances outside the control of pharmacima.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

-Quels sont les produits disponible sur notre site?

Sur notre site nous exposons   des produits parapharmaceutiques ? dérmo-cosmétique, cosmétique  ,  ainsi que des équipements  médicales  et orthopédiques.  

-NOTRE ADRESSE ? 

Ce que nous faisons  c'est de l' E-commerce, donc uniquement de la vente enligne.  

-LA LIVRAISON EST ELLE DISPONIBLE ?  

Absolument ,oui. Nous travaillons en convention avec la société de livraison YALIDINE , connu par sa rapidité sur le territoire nationale. Nous livrons dans les4 6 wilayas.

- Quelle est la durée  moyenne de  la livraison ?

La livraison  se fait entre 2 et 13 jours. Tout dépends de la Wilaya.  

-TARIF DE LIVRAISON ?

Toutes les informations sont sur ce lien: https://pharmacima.dz/expedition-livraison/  

-Publique ciblé ?

Pour l'instant  nous vendons au particuliers , et donc une quantité limité.  On ne fait pas  de vente en gros pour l'instant.  

-MODALITÉS DE PAIEMENT  ?

Vous pouvez consulter notre page mentionner ci-dessous : -COMMENT COMMANDER SUR NOTRE SITE ? Pour plus d'information clique sur ce lien: https://pharmacima.dz/comment-acheter/ IL FAUT NOTER  QUE VOUS DEVEZ IMPÉRATIVEMENT CONFIRMER VOTRE COMMANDE , PAR TÉLÉPHONE ET MAIL AU bout de 3 jours , sinon elle sera annuler. Garder son téléphone allumer, et répondre au livreur  sinon votre colis sera annuler , et cela va nous causer des pertes, et vous serrez systématiquement black lister de notre système. ( vous avez 3 tentatives) .  

-Comment vous pouvez nous joindre ?

sur notre numéro , ou bien notre boite mail: +213793737475  [email protected] Ainsi que sur nos réseaux sociaux : FACEBOOK INSTAGRAM

-La Qualité des produits que vendons ?

Nous travaillons soit avec des sociétés ou des boutiques qui font de l'importations de produits , donc l'originalité et l’authenticité des produits est garantie ,le contrôle de qualité est assurer aussi.  

- Y a-t-il un showroom / un magasin ?

Notre cœur de métier est la vente sur internet. Nous ne disposons pas de showrooms. Notre magasin est  http://Pharmacima.dz Vous y trouverez tous les produits disponibles ainsi que leurs prix.

- Comment puis-je annuler ma commande ?

Pour toute annulation, veuillez contacter notre service client du samedi au jeudi, de 10h à 19h, au numéro suivant : +213793737475, ou bien nous envoyer un message à l’adresse suivante : [email protected] Il est important de le faire avant l’expédition de la commande.